FAQ
Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the contiguous United States. Alaska, Hawaii, and U.S. territories are excluded.
How long does it take to receive my order?
Orders are processed within 1–2 business days, with an estimated delivery time of 5–7 business days after shipment.
Do you ship internationally?
Not at this time. We currently ship within the contiguous United States only.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to modify the delivery address once your order has been prepared or dispatched. Please double-check your address at checkout.
What happens if my order is delayed?
We'll notify you as soon as possible with an updated estimated delivery date.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition — unopened, with tags, and in original packaging — along with proof of purchase.
How do I start a return?
Email us at help@elejourneys.com. Once approved, we'll send you a prepaid return shipping label and instructions. Please note that returns without prior approval will not be accepted.
Is return shipping free?
Free returns apply when: the product is defective, the item doesn't match the description, the item was damaged in transit, or the wrong item/quantity was shipped.
A 10% restocking fee applies for personal-reason returns (e.g. changed mind, wrong order placed), and the item must be unopened.
What if my item arrived damaged or incorrect?
Please inspect your order upon delivery and contact us immediately at help@elejourneys.com — we'll make it right.
How do exchanges work?
Return the item you have, and once the return is accepted, place a new order for the correct item.
When will I receive my refund?
Refunds are issued to your original payment method within 10 business days of return approval. If it's been more than 15 business days and you haven't received your refund, please contact us at help@elejourneys.com.
Warranty
Do your products come with a warranty?
Yes! All of our products are covered by a 2-year limited warranty from the date of purchase.
What does the warranty cover?
Our warranty covers manufacturing defects and product malfunctions under normal use conditions. It does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.
How do I make a warranty claim?
Simply email us at help@elejourneys.com with your order number and a description (or photos) of the issue. Our team will review your claim and get back to you with next steps as soon as possible.